- Our Requirements
- Our Expectations
- Getting Onboard
- How We Assign Jobs
- Job Communication
- Job Completion
- How We Pay
- Warranty Expectations
Have questions about a specific service and our corresponding process?
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Vendor Relationships: It’s difficult to find reliable and affordable contractors. So, we invest in our vendor relations because it’s in our best interests that a good vendor remains in business. We here to assist you with technology, advertising, bid documentation, invoicing systems, etc. Keep this in mind as you read about doing business with us below.
Coronavirus has shown us more than ever that landlords need to be aware and active with what’s happening on a legislative level in their state, and even nationally. If you own a property in a city you don’t live in,...
"Interviewing a Property Management Company" Self-managing your rental properties can be challenging and time-consuming, especially for landlords who are scaling up their portfolios. This is where having a good property management company can be a huge asset There are...
Hiring a good property manager can be the key to scaling up your rental investments. Working with a property management company frees up time for landlords to focus on growing their rental portfolio, rather than on the day-to-day business of...
We’re always looking for hardworking, trustworthy contractors to add to our list of Preferred Contractors! We require that we be added to your liability insurance (usually available for under $500 annually) and any workman’s comp insurance you have. We also require copies of any licenses you have.
Please note we cannot pay you in cash, we don’t fully pay until city or internal inspections are complete and we only pay electronically.
We’re not perfect, so we don’t expect you to be either. We do expect you to follow our policies of submitting bids with line-item pricing, a supporting video and/or pics, completing assignments timely & thoroughly, and supplying a final line-itemized invoice when complete.
It’s our goal to make sure our expectations of you are clearly communicated and understood. It is equally important you understand what you can expect from us. If we both consistently meet each others’ expectations, we’ll maintain a mutually beneficial business relationship.
Our onboarding process requires proof of insurance, licenses and possibly a copy of a driver’s license. We also require a questionnaire to be completed to confirm your service area and what projects you will and won’t do.
We’ve found that honest companies and individual contractors have no issues meeting these requirements.
How We Assign Jobs
We refer to jobs as Work Orders (WO) and assign them based on the following: 1) Expertise Needed, 2) Your Availability and 3) Location. We don’t want you to drive more than 30 minutes to most jobsites.
We also have internal rankings based on how reliable you are, quality of work and several other factors.
For most jobs you’ll be given a tenant name and phone number to contact for an appointment. For vacant properties we provide a lock box code. We require you to keep us updated on any communication and access issues, so we can assist and meet our timelines.
We understand tenants can be difficult to schedule with. We do charge tenants No-Show Fees, paid to you, if you properly document and share your appointment communications with us.
Once you complete a job, we expect a final line-itemized invoice with supporting video or pics. For larger jobs we usually send our own Inspector to confirm everything is completed satisfactorily.
We require acceptable proof of completion before final payment and will withhold at least 20% until we are satisfied your work is complete and satisfactory.
How We Pay
We pay upfront only for materials, which can usually be purchased on our account. We do pay draws on larger jobs. We pay via either a bank Bill Pay check or ACH directly to your bank account, typically within 7-10 days of receiving your invoice.
We can also pay via credit card, but we do not have paper checks.
We want to meet your payment expectations, so we remain a preferred customer of yours and receive your best service. As long as you follow our system, you can expect to be paid promptly.
We expect you to warranty your work for a minimum of 90-days or longer as required by Michigan law. Refusal to perform warranty work may result in funds withheld from other jobs.
When it comes to maintenance work, nothing is more frustrating than to pay someone to do something and it’s not done right, or the problem reappears a few weeks later. We get that you’re busy trying to make a living, but we expect integrity and for you to make every effort to stand behind your work.