-
Our Requirements
-
Our Expectations
-
Getting Onboard
-
How We Assign Jobs
-
Job Communication
-
Job Completion
-
How We Pay
-
Warranty Expectations
Have questions about a specific service and our corresponding process?
Please hover over an icon below for an overview or click on it for in-depth information.
Vendor Relationships: It’s difficult to find reliable and affordable contractors. So, we invest in our vendor relations because it’s in our best interests that a good vendor remains in business. We here to assist you with technology, advertising, bid documentation, invoicing systems, etc. Keep this in mind as you read about doing business with us below.
The Process of Getting Your First Investment Property
Purchasing your first investment property is an exciting venture that can lead to financial growth and passive income. However, it requires careful planning, thorough research, and strategic decision-making. This guide will walk you through the essential steps, focusing on the...
Moving to Motown: How U-Haul Data Reveals Detroit’s Growth Story
As lifelong Detroiters who have been managing rentals and investing in properties privately here for almost 30 years, this is the most exciting time for the city that we've ever seen. There’s been over $6.8 billion in capital investments, creating...
Tenant Payment Performance Update v 3rd Quarter
NOTE: we originally started publishing this data monthly back in April of 2020 to assist our clients in understanding the developments & corresponding challenges related to the Eviction Moratorium. With most landlord-tenant courts pretty much back to normal, and very...
Our Requirements
We’re always looking for hardworking, trustworthy contractors to add to our list of Preferred Contractors! We require that we be added to your liability insurance (usually available for under $500 annually) and any workman’s comp insurance you have. We also require copies of any licenses you have.
Please note we cannot pay you in cash, we don’t fully pay until city or internal inspections are complete and we only pay electronically.
Our Expectations
We’re not perfect, so we don’t expect you to be either. We do expect you to follow our policies of submitting bids with line-item pricing, a supporting video and/or pics, completing assignments timely & thoroughly, and supplying a final line-itemized invoice when complete.
It’s our goal to make sure our expectations of you are clearly communicated and understood. It is equally important you understand what you can expect from us. If we both consistently meet each others’ expectations, we’ll maintain a mutually beneficial business relationship.
Getting Onboard
Our onboarding process requires proof of insurance, licenses and possibly a copy of a driver’s license. We also require a questionnaire to be completed to confirm your service area and what projects you will and won’t do.
We’ve found that honest companies and individual contractors have no issues meeting these requirements.
How We Assign Jobs
We refer to jobs as Work Orders (WO) and assign them based on the following: 1) Expertise Needed, 2) Your Availability and 3) Location. We don’t want you to drive more than 30 minutes to most jobsites.
We also have internal rankings based on how reliable you are, quality of work and several other factors.
Job Communication
For most jobs you’ll be given a tenant name and phone number to contact for an appointment. For vacant properties we provide a lock box code. We require you to keep us updated on any communication and access issues, so we can assist and meet our timelines.
We understand tenants can be difficult to schedule with. We do charge tenants No-Show Fees, paid to you, if you properly document and share your appointment communications with us.
Job Completion
Once you complete a job, we expect a final line-itemized invoice with supporting video or pics. For larger jobs we usually send our own Inspector to confirm everything is completed satisfactorily.
We require acceptable proof of completion before final payment and will withhold at least 20% until we are satisfied your work is complete and satisfactory.
How We Pay
We pay upfront only for materials, which can usually be purchased on our account. We do pay draws on larger jobs. We pay via either a bank Bill Pay check or ACH directly to your bank account, typically within 7-10 days of receiving your invoice.
We can also pay via credit card, but we do not have paper checks.
We want to meet your payment expectations, so we remain a preferred customer of yours and receive your best service. As long as you follow our system, you can expect to be paid promptly.
Warranty Expectations
We expect you to warranty your work for a minimum of 90-days or longer as required by Michigan law. Refusal to perform warranty work may result in funds withheld from other jobs.
When it comes to maintenance work, nothing is more frustrating than to pay someone to do something and it’s not done right, or the problem reappears a few weeks later. We get that you’re busy trying to make a living, but we expect integrity and for you to make every effort to stand behind your work.